Terms & Conditions
1. Introduction
Welcome to Moe Linen. These Website Terms & Conditions ("Terms") govern your access to and use of the Moe Linen website, including any purchases made through our online store.
By accessing our website, browsing our content or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
These Terms should be read together with our Privacy Policy, Shipping Policy and Refund & Returns Policy, which also apply to your use of our website and any purchases made from Moe Linen.
Nothing in these Terms limits or excludes any rights you have under New Zealand consumer law, including the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
2. About Moe Linen
Moe Linen is a New Zealand-owned online retailer specialising in premium linen homewares inspired by Māori design.
Throughout these Terms, "Moe Linen", "we", "our" and "us" refer to Moe Linen.
"You" and "your" refer to any person accessing or using our website or purchasing our products.
3. Eligibility
By placing an order through our website, you confirm that:
you are at least 18 years of age, or have the permission of a parent or legal guardian;
the information you provide is accurate and complete;
you are authorised to use the payment method provided; and
you agree to these Terms.
4. Website Use
You agree to use our website only for lawful purposes. You must not:
use our website in any way that breaches any applicable law;
interfere with the operation or security of our website;
introduce viruses, malicious software or harmful code;
attempt to gain unauthorised access to our website, systems or customer information;
use automated systems to scrape, copy or extract website content without our written permission;
misuse or attempt to disrupt our website or services.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
5. Product Information
We take reasonable care to ensure product descriptions, images, colours, measurements and specifications are as accurate as possible. However:
colours may vary between devices and screens;
measurements are approximate and may vary within normal manufacturing tolerances;
natural linen contains unique characteristics including slubs, texture variations and creasing;
product photographs are intended as a guide only.
These natural characteristics are not manufacturing faults.
If we discover an error in product information or pricing, we reserve the right to correct it at any time.
6. Pricing
All prices displayed on our website are in New Zealand Dollars (NZD).
Unless otherwise stated, prices include GST where applicable.
Shipping charges are calculated separately and displayed at checkout before payment is completed.
Prices may change without notice.
Price changes do not affect orders that have already been accepted.
7. Orders
Submitting an order through our website is an offer to purchase our products. Once your order has been placed, you'll receive an order confirmation email acknowledging receipt of your order. This confirmation does not mean your order has been accepted.
We reserve the right to accept or decline any order at our discretion, including where:
a product is unavailable;
payment cannot be authorised;
pricing or product information is incorrect;
fraudulent or suspicious activity is suspected;
we are unable to fulfil the order for operational reasons.
If an order cannot be fulfilled after payment has been received, we'll notify you as soon as reasonably possible and provide a full refund for the affected item or order.
8. Payment
Payment must be received in full before your order is dispatched. We accept the payment methods displayed at checkout.
All payments are processed securely through trusted third-party payment providers. Moe Linen does not store your full credit or debit card details.
If a payment is declined or cannot be processed, your order will not be completed until successful payment has been received.
9. Product Availability
Our products are offered subject to availability. Many Moe Linen products are produced in limited quantities. While we make every effort to maintain accurate inventory, occasional stock discrepancies may occur.
If a product becomes unavailable after your order has been placed, we'll contact you promptly to discuss the available options, which may include:
waiting for a future production run;
selecting an alternative product (where available); or
receiving a full refund.
10. Pre-Orders
Moe Linen may offer products for pre-order.
Estimated dispatch dates are provided in good faith but are estimates only. Dispatch dates may change due to circumstances outside our reasonable control, including manufacturing delays, shipping delays, customs processing or other supply chain disruptions.
If there is a significant change to the estimated dispatch timeframe, we'll keep you informed.
Where your order contains both pre-order and in-stock products, we may ship the order together unless we advise otherwise.
11. Promotions and Discount Codes
We may offer promotions, introductory offers or discount codes.
Unless otherwise stated:
promotions cannot be combined;
discount codes have no cash value;
promotions are available for a limited time only;
promotions may be withdrawn or amended at any time;
discount codes must be entered before checkout and cannot usually be applied retrospectively.
We reserve the right to cancel promotions where misuse, fraud or technical errors occur.
12. Shipping
Shipping is subject to our separate Shipping Policy, which forms part of these Terms.
Delivery timeframes are estimates only and are not guaranteed. Once your order has been dispatched, you'll receive tracking details so you can monitor your delivery.
If your parcel is delayed or appears to be lost, you should first contact the courier directly. If the issue cannot be resolved, please contact Moe Linen and we'll do our best to assist by working with the courier to investigate.
Risk in the goods passes to you once your order has been delivered to the delivery address provided at checkout.
Title to the goods passes to you once full payment has been received.
13. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our separate Refund & Returns Policy, which forms part of these Terms. Please read that policy before making a purchase.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
14. Consumer Guarantees
If you are purchasing products for personal, domestic or household use, your purchase is protected by the Consumer Guarantees Act 1993.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under that Act or any other applicable New Zealand consumer protection legislation.
Where goods are acquired for business purposes, and it is lawful to do so, the parties agree that the Consumer Guarantees Act 1993 may not apply.
15. Intellectual Property
Unless otherwise stated, all content on this website is owned by or licensed to Moe Linen and is protected by New Zealand and international intellectual property laws. This includes, but is not limited to:
our business name
logos
product names
artwork
Māori-inspired designs created or licensed by Moe Linen
photographs
videos
graphics
website design
written content
product descriptions
marketing material.
You may browse this website and download or print content for your personal, non-commercial use only. You must not, without our prior written permission:
copy, reproduce or republish website content;
modify or adapt our content;
distribute, sell or commercially exploit our content;
use our photographs or marketing images;
use our trademarks or branding in a way that suggests endorsement or affiliation.
Unauthorised use of our intellectual property may breach copyright, trademark and other applicable laws.
16. User Content
If you choose to submit a product review, photograph, testimonial, comment or other content to Moe Linen, you confirm that:
the content is your own or you have permission to share it;
it does not infringe another person's rights;
it is not defamatory, unlawful, offensive or misleading.
By submitting content, you grant Moe Linen a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display that content for marketing, promotional and business purposes.
If you prefer that we do not use your content for marketing, please let us know.
We reserve the right to edit, refuse or remove user-submitted content at our discretion.
17. Third-Party Links
Our website may include links to third-party websites, services or social media platforms for your convenience. These websites operate independently from Moe Linen.
We are not responsible for the content, security, availability or privacy practices of third-party websites and encourage you to review their own terms and privacy policies before using them.
18. Limitation of Liability
To the fullest extent permitted by law, Moe Linen will not be liable for any indirect, incidental, consequential or special loss or damage arising from the use of our website or the purchase of our products. This includes, but is not limited to:
loss of profits
loss of revenue
loss of business opportunities
loss of data
business interruption.
Nothing in these Terms excludes liability where it cannot lawfully be excluded under New Zealand law. Where our liability cannot be excluded but may be limited, our liability will be limited to the maximum extent permitted by law.
19. Events Beyond Our Control
Moe Linen will not be responsible for delays or failure to perform our obligations where those delays arise from events beyond our reasonable control. These events may include:
natural disasters
severe weather
fire
flood
pandemic or epidemic
industrial disputes
transport disruptions
supplier delays
power or telecommunications failures
government actions
customs or border delays
other unforeseen events.
Where possible, we'll keep customers informed and work to minimise the impact of any delays.
20. Website Availability
We aim to keep our website available at all times. However, we do not guarantee uninterrupted access.
From time to time, our website may be unavailable due to maintenance, updates, technical issues or circumstances beyond our control. We reserve the right to modify, suspend or discontinue any part of our website without prior notice.
21. Privacy
Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy, which forms part of these Terms.
By using our website, you acknowledge that you have read our Privacy Policy.
22. Changes to these Terms
We may update these Website Terms & Conditions from time to time. The latest version will always be published on our website. Changes take effect from the date they are published unless otherwise stated.
Your continued use of our website after updated Terms have been published constitutes acceptance of those changes.
23. Governing Law
These Terms are governed by the laws of New Zealand. Any dispute arising in connection with these Terms or your use of our website will be subject to the non-exclusive jurisdiction of the courts of New Zealand.
24. Contact Us
If you have any questions about these Website Terms & Conditions, please contact us.
Moe Linen
Tauranga, New Zealand
Email: kiaora@moelinen.co.nz
We're always happy to help.
Effective Date: July 2026
End of Website Terms & Conditions